NYS OGS CONTRACT #PT68865 PROUDLY SERVING EDUCATION & GOVERNMENT
As a leading technology company, we understand the importance of providing high quality and reliable technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there are always SL Security pros staff members ready to help you! Each family we work with is unique and expects different levels of response time and attention. Because of that, we created multiple service membership options to provide personalized support that is right for you and your Family. Each of our memberships come with different features and guaranteed response time. No matter which membership you select, we promise to deliver personal, first-class home automation services every time you need it.
Our Basic membership offers Remote Service and Support for all of your connected system devices.
We strongly recommend our plans, but you can still access our fantastic service and support team for assistance. As a non-member, you'll be billed for the time for any help, whether remote or on-site.
Plan members get 24/7/365 support and service. Non-plan members are limited to business hours and have lower priority scheduling status than plan members, and none of benefits.
Still undecided? Call us for and we'll work you through all the options. We'll work diligently to meet your needs and your budget.
DIY SUPPORT APP
Our DIY support app gives you access to your system when you need it most. With our personalized app you have the option to fix common issues and manage your network at your own convenience with a simple press of a button.
ANNUAL TECH REVIEWS
Our support team provides on-site annual review of your home technology to make sure you are getting the most from your system. From checking devices status to insuring all the equipment and systems are working properly. At the end the review, you receive a full report of any issues we find/fix and recommendations on available solutions.
Get pushed to the front of the line with our Priority Scheduling. Our Plus, Premium and VIP plans offer same or next day onsite scheduling to be there when you need us most.
ANNUAL SYSTEM UPDATES
With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.
PREVENTATIVE SYSTEM MONITORING
Stay ahead of the game with Preventative System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down Avidia has you covered with our preventative system monitoring.
EXTENDED SERVICE HOURS
We offer support anytime you need it. Our support team is available for extended service hours, for both remotely and if we need to go on site. Our best plan includes weekend hours as well.
We take away the headache with cable by providing Comcast Assistance. From adding features to your existing service to being at your home to assist Comcast with installation and make sure they do their job correctly. Never call comcast again. Simply report any issues or changes to our support team and we will take care of it!
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